Everyone has a different reason for selling on Kidizen. Maybe you’ve run out of space to store the clothes and accessories your kids have outgrown. Maybe you just went through everyone’s closets and discovered they have a lot more stuff than you thought. Maybe you’ve got your eye on some new things and want to offset the cost a bit. However you arrived, welcome. 

Whether you’re brand new to the Kidizen community or have only stuck to buying until this moment, I have a handful of tips to help you learn from the mistakes I made as a newbie oh-so many years ago.

In my experience, most buyers won’t take the time to ask questions, so it’s very beneficial to have as much information as possible in your description. Include color, fabric, material, and sizing details, if you can. It also helps to share photos of your kids wearing the items, close-up images of fun details or noticeable flaws, tags for sizing and authenticity, and the soles of shoes.

Along the same lines, I suggest including the brand name as the first word of your listing’s title. If a buyer simply taps on the item to look at the title and you haven’t included the brand, they may never know it because they often don’t take the time to read your description.

Answer questions ASAP. A buyer is interested in your item right now and the difference between a sale and your item living in someone’s cart might be made by answering a simple inquiry before they lose interest. In addition to helping them make a decision, it also makes you look confident and trustworthy as a seller.

It’s exciting to make your first sale and you might have some anxiety around getting it just right. Now is when I recommend slowing down. Make sure your labels are being placed on the correct shipment. A great method is to package one order at a time, place it in the poly bag, seal, and write the name of the buyer on the outside. Then weigh and purchase the label. Place it aside. Repeat for all your orders. Then you can print out all the labels and place them on the matching package.

Have an unhappy buyer? That’s okay! It’s a learning process. Ask the buyer for pictures and have them explain what is wrong with the item. You can make it right by offering a partial refund and they can keep the item, or a full refund and you can send them a return label through the order screen. 

I hope this helps!

Randi

Randi Pivec a.k.a. Violet’s Closet, is a kids clothes shopaholic and Wonder Woman-obsessed mama of two who is just trying to figure this parenting thing out. She loves to answer any and all questions about Kidizen in the app and the Hello Kidizen Facebook group. When she isn’t helping other moms navigate buying and selling, she’s curating collections and brainstorming new style features.